Privacy Notice

If you are our client, prospect, employee, research participant or visitor to our website, please read this policy carefully.

Phronesis Partners is committed to ensuring that the privacy of visitors to its website is protected. This policy sets out how we collect, use and protect personal data submitted through this website. We may change this policy from time to time by updating this page. You should check this page whenever you visit the website to ensure you are updated on our current policy. This policy is effective from 1st May 2018.

Information We Collect

We collect your information when you participate in a research with us.

When we contact you, we generally do so for one of the following purposes:

> To invite you to participate in research

> To confirm the details of research you have agreed to take part in

> To conduct research with you

> To validate answers/views you gave in a recent research we conducted for quality assurance/verification purposes

> To update and to ensure that our records of your personal information are correct (applicable if you are part of an ongoing community/network/panel with Phronesis)

> To notify you that we administered or to provide you with an incentive/prize/gift for taking part in a research

> To discuss your profile if you applied for an open position in our organization

The information we collect can contain your personal opinions as well as personal information such as name, address, postcode, gender, occupation, age, date of birth, email address, telephone number etc. We may occasionally collect sensitive personal information such as political views.

Where relevant to the research being undertaken, we may collect business contact information, such as, company name, job title, and department.

In addition, for online surveys we will record your IP address, type of browser, OS you are using, your screen size and other basic metrics.

We do not do any unnoticed processing of data from your system. We will only collect and use personal information in accordance with this policy to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain safeguards to ensure the security, integrity, accuracy and privacy of the information you have provided.

Phronesis Partners makes reasonable efforts to keep personal information in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us. We rely on you to help us keep your personal information accurate, complete and current by answering our questions correctly.

Personally identifiable information collected is usually kept for 12 months from project commencement unless stated specifically at the time of taking part or 6 months after completion of research whichever date is sooner.  Non-identifiable information you provide will be kept for no longer than 2 years.

How We Use Your Information

The personal information we collect is:

> Combined with the responses/views/opinions of others who participated in the same research and reported back anonymously to the client that commissioned the study

> Used on an aggregated basis to analyze research result at various groups, segments or classification basis

> Used to administer and distribute prize/incentive/gift

> Occasionally used to re-contact you to validate your responses for quality assurance/ verification purposes.

All of your survey responses are treated as confidential. We will never intentionally disclose your personal information or individual survey responses to the client that commissioned the study or any third parties unless:

1. You request/agree/permit/consent/accord to share your personally identifying information and individual responses

2. In the rare but possible circumstance that the information is subject to disclosure pursuant to judicial or other government subpoenas, warrants, orders or for similar legal, regulatory or contractual requirements.

Who We Share the Information With

We do not sell your personal information to third parties. From time to time we may employ other companies and individuals to perform functions on our behalf. They may have access to the personal information needed to perform their functions, but will not use it for other than specified purposes. They must also agree to process the personal information as set out in this Privacy Policy.

Processing of prizes/incentives/gifts from the result may result in your contact details being passed onto a third party. This would purely be for the prize/incentive/gift to be sent out to you electronically or physically.

Choices About Use of Your Information

We believe it is important to give you choices about the use of your information. We will use your information as described in this Notice. If we want to use your information for a purpose not described in this Notice, we will first get your consent to do so.

 Marketing Communications

We will respect your wishes not to receive marketing communications. You can change your marketing preferences by contacting us at the address dpadmin@phronesis-partners.com. If you gave us your email address to receive marketing communications, you can opt out at any time by writing us on above email. Please note that we will continue to send you service-related communications regardless of any opt-out request. We will not share your information with third parties (other than our subsidiaries or affiliates) for their own promotional or marketing purposes unless you give us consent to do so and where permitted by applicable law.

Information security

We keep our policies under regular review and we will always have the most up-to-date policy on this web page. We will indicate when the policy was last updated.

You can contact Phronesis Partners by emailing at dpadmin@phronesis-partners.com to discuss any problems with the survey or further information on our information security policies/processes.

Access to data

In all forms of marketing and opinion research, your co-operation is voluntary at all times. If, for any reason, you are concerned that the personal information maintained by Phronesis Partners is incorrect please email at dpadmin@phronesis-partners.com. Please also email this address if you wish to see what data is stored about you by Phronesis Partners. We will be happy to review, update or remove information as appropriate, but please be aware we may need to retain your information on our files to resolve disputes, enforce our user agreement, or for technical and legal requirements and constraints related to the security, integrity and operation of our online surveys. We may require you to prove your identity with approved identification before fulfilling your request.

Cookies

A cookie is a small text file that may be placed on your device (computer, mobile phone, tablet) when you complete one of our surveys. To complete a survey with us we will use a session cookie. This is a temporary cookie and is removed when you close the browser. This session cookie allows us to give your visit to our website (or one of our third-party partners’ websites) a unique identifier so you can complete the survey. You can configure your browser to notify you when cookies are being placed on your system. You can also turn cookies off and delete those you do not want. Please see your web browsers help section for information on how to do this.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each website in question.

Questions, Complaints, and Dispute Resolution

If you have any questions about this Policy or how Phronesis Partners processes your information, please email us at:

dpadmin@phronesis-partners.com

We will attempt to answer your questions and satisfy your concerns in a timely and complete manner as soon as possible.

If you are an EU data subject and your complaint is not resolved after discussing the matter with us, we will work to resolve the matter, free of charge to you, through cooperation with the relevant European privacy regulator. Formal complaints regarding our data protection practices and related actions regarding information from countries outside the EU may be addressed directly to the relevant data protection authority in your country.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

If you are EU data subject, you may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held about you, please write to dpadmin@phronesis-partners.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

RESPONDENTS

Phronesis Partners undertakes the collection of data for market research projects either in person, via telephone, over the internet or through email on behalf of our clients.

Phronesis Partners respects the rights of data subjects and confirm the following:

The data subjects have the right to withdraw consent at any time, right to access their information, right to rectify their data, right to be forgotten, right to request restriction of processing, right to data portability, right to object. There is no automated decision making based on profiling which has an impact on the rights and freedom of data subjects, in any of the activity carried out by Phronesis partners.

We confirm that the data subjects have a right to lodge a complaint with a supervisory authority.

All personal data is usually kept for 12 months from project commencement unless stated specifically at the time of taking part or 6 months after completion of research whichever date is sooner.  Non-identifiable information you provide will be kept for no longer than 2 years.

Phronesis Partners does not sell or market any products to respondents – the purpose of our contact is always for genuine market research using scientific methods and we commit, in obtaining your co-operation, not to intentionally mislead you about the nature of the research or how the findings will be used. Your answers are completely confidential, unless you consent to being identified and allow us to share with our clients. Otherwise it will only be passed on to clients in an anonymised form. This includes transfers to third countries where required. In some surveys we may show marketing material to you only to take your opinion about it, but not to sell anything.

If you agree to take prize/incentive/gift to participate in a survey, your confidential information will be necessarily needed to process the transaction.

If you need to contact anyone at Phronesis as a result of being contacted by Phronesis Partners, please email at dpadmin@phronesis-partners.com.

Why is Market research important?

Market Research is your opportunity to give your opinion on things that may affect you, your business and your family. Manufacturers, retailers, service companies, political parties and the Government can only succeed if they please you, the customer; so, they need to find out what you need and what you want. Your opinion can influence a wide range of products and services and have a bearing on issues that affect the quality of your business or way of life. It is the job of market researchers to ask questions – to find out what you think.

CONTACTED BY TELEPHONE/MOBILE

Our telephone interviewers are trained to be professional at all times and are given basic information to help them deal with any queries that may arise during the course of a call.  However, questions may arise after the call has ended, or you may want to comment or make a complaint.

Where did you get my telephone number from?

There are two main ways in which we may have obtained your telephone number:

1. We are often commissioned by companies to conduct surveys on their behalf with their customers: this ensures an independent, unbiased approach to collecting opinions that helps companies get an accurate picture of their customers’ views. In such cases we would have been passed customer details by the company commissioning the research;

2. Some clients want their surveys to be nationally or regionally representative of the population. In such cases we refer to various subscription-based databases like D&B, Hoovers, Capital IQ, Factiva, Bloomberg, Thomson, Zoominfo, Evaluate Pharma, PrivCo, PitchBook along with professional sites like LinkedIn, Xing, etc. to get the details of professionals qualified for the survey.

Why do you call me when I am registered with the Telephone Preference Service (TPS)?

Phronesis Partners does not sell or market any products to respondents – the purpose of our calls is always for genuine market research, the answers to which are completely confidential and only ever passed on to clients in an anonymised form.

As a market research agency conducting surveys, Phronesis Partners is exempted from The Telephone Preference Service (TPS). TPS was set up to allow registration by those who do not wish to receive sales and marketing calls. This is stated in the letter TPS send out to all those who register with them: “Your TPS registration will not stop calls from companies involved in market research…”. You may also refer to the TPS website http://www.tpsonline.org.uk/tps/contactfaq.php for further details.

Do not call list

If you do not want us to call you again, please email at dpadmin@phronesis-partners.com  with your telephone number and ideally the date/time we called you. We will add your number to our Do Not Call list to ensure you are not called again by us. In all cases, we will try to respond to your request as quickly as possible.

Please be assured that for EU data subjects, we comply to the GDPR and any number you supply to us will be stored only so that we do not call these numbers in future. We will never pass your number to anyone else.

CONTACTED ONLINE

Phronesis Partners takes every reasonable precaution to ensure the privacy and security of your information while using the survey websites.

The roles of survey hosting tools like Decipher, Confirmit, Qualtrics, Survey Monkey etc. and Phronesis Partners are outlined below:

Survey hosting tools like Decipher, Confirmit, Qualtrics etc. operate the survey questionnaire software and data collection process that Phronesis Partners employ to collect your opinions online. The data from the survey will be held by Decipher or Confirmit in separate databases. Only Phronesis Partners will receive the data collected online in the survey. At no time will the information you provide be used for any purpose other than research.

It is not our aim to sell or promote anything. These are marketing research surveys using scientific methods and we commit, in obtaining your co-operation, we try our best to not to mislead you about the nature of the research or how the findings will be used. Your responses will be treated as confidential unless you consent to being identified. In the relatively few instances where we ask permission to pass on your data in a way which would allow you to be personally identified, we will ensure that the information is only used for the stated purposes.

All personal data is usually kept for 12 months from project commencement unless stated specifically at the time of taking part or 6 months after completion of research whichever date is sooner.  Non-identifiable information you provide will be kept for no longer than 2 years.

We take every reasonable step not to interview children without gaining prior parental consent or as per the applicable law of the country where research is conducted.

Remember

Genuine market research, whether through emails, on the telephone, or online is:

> Confidential

> Never tries to sell you anything nor requests money

> Never asks you to make an appointment with a salesperson.

Contact information

If you any questions or comments about our Privacy Policy, please contact us at dpadmin@phronesis-partners.com.