Overview
For the second consecutive year, Phronesis collaborated with Capgemini, Sogeti, Tricentis, and Int4 on the State of Worldwide Business Assurance for SAP solutions – 2023. This comprehensive study explores organizations’ understanding and familiarity with SAP versions and upgrades, examines the latest implementation trends, and evaluates their preparedness to address the evolving challenges in the SAP landscape.
It offers a holistic view of the adoption and implementation of SAP S/4HANA and other SAP products across organizations and industries.
- Compared to 2021, organizations increasingly seek more comprehensive business assurance services to ensure a smooth and successful transformation; however, they lack targeted plans and dedicated budgets.
- Global organizations acknowledge the crucial role of specialized service providers in navigating SAP implementation and testing challenges.
- It also highlights how lacking functional and technical expertise leads to operational interruptions, delivery delays, and financial losses.
- Lastly, it provides real-life scenarios demonstrating the consequences of inadequate awareness, planning, and resource scarcity on organizations’ operational excellence and productivity.
Research Methodology
Phronesis leveraged an integrated research approach combining desk research, quantitative survey, and in-depth expert discussions to gather robust and data-driven insights.
Desk research
Phronesis conducted extensive desk research utilizing various sources such as the latest tech journals, industry associations, SAP communities, published surveys/reports, press releases, and other relevant sources to gather existing data on the following:
- SAP adoption rates
- Key challenges, strategies, and plans for SAP implementation and testing
The insights derived from the desk research were instrumental in identifying key focus areas for subsequent primary research analysis.
Quantitative Survey
Phronesis conducted over 500 surveys among B2B leaders involved in SAP adoption, implementation, and testing across:
- 11 global markets, including USA, UK, France, Germany, Spain, Italy, Netherlands, Nordics, Switzerland, Austria, Australia
- Multiple industries, including CPG, Manufacturing, Telecom, Retail, Energy & Utilities, Automotive, Pharma
- Various organizational sizes with revenue between $1bn – $3bn, $3bn – $5bn, and more than $5bn
- Targeted senior business decision makers, including CIO, CTO, Head of Information Security, Head of SAP operations, Vice President of Information & Technology, and IT director
The survey gathered insights into organizations’ awareness, processes, methodologies, technological adoption, challenges, and organizational structure for SAP business assurance and testing services.
In-depth Expert Discussions
Phronesis conducted in-depth discussions with six SAP business assurance experts representing various geographical regions and industry sectors. The in-depth discussion offered expert perspectives on the present and future landscape of SAP implementation, key challenges, and business assurance practices.
Outcome
The study’s findings are a compelling testament to the imperative need for strategic preparation and resource allocation for successful SAP adoption and transformation. This research underscores the significance of technical proficiency, well-structured plans, and the value of expert assistance in mitigating implementation challenges, thereby aiding in the enhancement of operational excellence and productivity.
